Refund Policy

At multibazaar.store, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward refund policy. Please read the terms below for more details.

1. Eligibility for Refund

We offer a 7-day return policy for all products purchased from our website. To be eligible for a refund:

  • The product must be in unused and resalable condition.
  • The product must be returned in its original packaging, including all accessories, tags, and labels.
  • Refund requests must be made within 7 days of receiving your order.

2. How to Request a Refund

To request a refund:

  • Contact us at multibazaar579@gmail.com within 7 days of receiving your order.
  • Include your order number, the reason for the return, and any supporting images if the item is defective or damaged.
  • Our team will review your request and send you detailed instructions on how to return the product.

3. Return Shipping

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • If the item is defective or damaged, we will cover the return shipping cost.
  • We recommend using a tracked shipping service to ensure the safe return of the product. multibazaar.store is not responsible for lost or damaged returns during transit.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the status of your refund.
  • If your return is approved, your refund will be processed to the original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable. If your order included free shipping, the cost of shipping will be deducted from your refund amount.

5. Exchanges

  • We only offer exchanges for products that are defective, damaged, or incorrectly sent. If this applies to your order, please contact us within 7 days of receiving the product.
  • If an exchange is approved, the defective or damaged product will be replaced at no additional cost to you.

6. Non-Refundable Items

  • Products that are not eligible for refund or return include:
    • Used or opened items (excluding defective or damaged items).
    • Personalized or custom-made products.
    • Gift cards or sale items (unless defective).

7. Refunds for non-delivery

If an order is not delivered due to an issue on our end (e.g., delivery failure), a full refund will be issued. Please contact us immediately if this happens.

8. Customer Support

For any questions or concerns regarding your refund request, please contact our customer support team:

  • Email: multibazaar579@gmail.com